Data Accuracy, Corrections and Right of Reply

1. Who can use this process

Anyone. If you are named in a record we hold, or you represent a company that is, you can use this process — whether or not you are a Counterscope user, and at no cost. You do not need to instruct a lawyer, and a complaint made without one is treated exactly the same as one made through counsel.

2. What we do and do not claim

We do not originate allegations. Every item on Counterscope is drawn from a record published by a court, regulator, registry, or official gazette, and every item is linked to the source it came from so it can be checked. We are reporting what those bodies published, not making a finding of our own.

But reporting is not the same as reporting correctly. Our collection, translation, and matching are automated, and they make mistakes — most commonly by attaching a record to the wrong company where names are similar, or by carrying forward a record that has since been settled, appealed, overturned, or withdrawn. Those are our errors, not the source’s, and they are exactly what this process exists to fix.

3. What you can ask for

You can ask us to:

• Correct a record — where a detail is wrong: the name, the date, the amount, the case number, the outcome, or the translation.
• Unlink a record — where the record is real but concerns a different company or person with a similar name.
• Update the status — where a matter has since been settled, dismissed, appealed, overturned, satisfied, or discontinued, and we still show the earlier position.
• Exercise a right of reply — attach your own statement to the record, in your own words, so that anyone who sees the record sees your response with it. We will publish it alongside the record without editing its substance.
• Restrict or remove a record — where it should not be shown at all, for example because it was published in error, has been expunged at source, or is subject to a legal restriction on publication.
• Exercise your rights under the PDPL — including access, erasure, restriction, and objection. Those rights are set out in clause 12 of the Privacy and Data Protection Policy, and a request made here is treated as a request made there.

4. How to raise it

Write to corrections@counterscope.ae, in Arabic or English. To let us act quickly, please tell us: the company or person concerned; a link to the page or a description of the record; what specifically is wrong or disputed; what you would like us to do; and anything that supports it — a court document, a settlement, a registry extract, or a licence certificate. If you are writing on behalf of a company, tell us your role.

We may need to verify your identity or your authority to act, particularly where you ask us to remove or restrict something. We will ask for no more than we need, and we will not use anything you send us for any purpose other than handling your request.

5. What happens next, and when

We will acknowledge your request within five business days, and tell you the name of the person handling it.

Where a record is visible on our public pages and you have raised a genuine dispute about its accuracy, we will suppress it from those public pages while we review. We would rather show nothing for a few weeks than show something wrong.

We will then check the record against the primary source, re-examine how it was matched to the company, and consider anything you have sent us. We will give you a decision within 30 days of your request. If a matter is genuinely complex we may extend that once, and we will tell you before the 30 days are up, with the reason and the new date.

If we agree with you, we will correct, unlink, update, restrict, or remove the record, and the change takes effect across the Service — including anywhere the record fed into a risk assessment, which is recalculated. If your request relates to a public page, we will also ask search engines to refresh it.

If we do not agree, we will tell you why, in writing, and point you to the source we relied on so you can check it yourself. Even then, your right of reply stands: if you send us a statement, we will attach it to the record.

6. What we cannot do

We cannot change the underlying public record. If a court judgment or a regulatory notice is itself wrong, that has to be corrected by the body that issued it; we can only correct our copy and how we present it. Where you obtain such a correction, send it to us and we will apply it.

We will not remove a record that is accurate, current, correctly attributed, and lawfully public merely because it is unwelcome. That is the honest position, and saying otherwise would make every other commitment in this policy worthless. Where that is our conclusion, your right of reply is how your side of it gets recorded.

7. If you are not satisfied

If you disagree with our decision, reply and ask for it to be reviewed; a different person will look at it. You can also write to legal@counterscope.ae. None of this affects your right to complain to the UAE Data Office or to pursue any other legal remedy available to you, and using this process does not require you to give up any right.